Helpful answers
Frequently Asked Questions
Quick answers about ISeLab network labs, infrastructure services and technical support.
Questions & Answers
Everything you need to get started
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Contact Us01Do I need to install software before using Network Lab as a Service?+
No. The lab designer and device consoles work directly in a modern browser. A VPN client is only required for scenarios that need private network connectivity.
02Can I use images from different network vendors in one lab?+
Yes. ISeLab supports multi-vendor network devices, KVM virtual machines and Docker containers so you can create realistic mixed environments.
03Can a class or team work in the same lab?+
Yes. Each plan includes concurrent users, and larger or custom packages can be prepared for classes, workshops and corporate teams.
04How quickly can ISeSupport respond to a ticket?+
Response time depends on ticket scope and urgency. Once submitted, the request is reviewed and assigned to a specialist with the relevant infrastructure expertise.
05Can I request a custom VPS, VDI or bare-metal configuration?+
Yes. Contact the sales team with your CPU, memory, storage, operating system and connectivity requirements for a tailored proposal.